If you find yourself having difficulties with a trader over a trade, it is your responsibility to try to resolve it before seeking assistance. It is always best for the parties to try to come to a compromise themselves.

The Mediator has a minor role assisting traders to utilise the services of a Queensland Dispute Resolution Centre on request by a trader of a Committee or Team member when a complaint/dispute arises. The Mediator is prepared to accompany the traders to the DRC if necessary to explain what BrisLETS is about to the DRC Mediator.

○ A Team member may ask the Mediator to be prepared to respond to an issue, giving all relevant information of parties involved.

○ Admin tells complainants a Mediator is available, and may give contact details.