If you find yourself having difficulties with a trader over a trade, it is your responsibility to try to resolve it before seeking assistance. It is always best for the parties to try to come to a compromise themselves.
The Mediator has a minor role assisting traders to utilise the services of a Queensland Dispute Resolution Centre on request by a trader of a Committee or Team member when a complaint/dispute arises. The Mediator is prepared to accompany the traders to the DRC if necessary to explain what BrisLETS is about to the DRC Mediator.
○ A Team member may ask the Mediator to be prepared to respond to an issue, giving all relevant information of parties involved.
○ Admin tells complainants a Mediator is available, and may give contact details.
The Office of Fair Trade recommends procedures for dispute resolution internally. When our organisation is sufficiently staffed, we aim to meet those guidelines.